Privacy Policy

Last updated: August 2026

1. Introduction

Hoelee Enterprise ("we", "us", or "our") operates the SifuMail website and email hosting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

  • Name and contact information (email address, phone number)
  • Business name and domain name
  • Billing and payment information
  • Communication records when you contact our support

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Device type and operating system
  • Referring website or source

2.3 Email Data

We host and transmit emails on your behalf. We do not read, scan, or analyze the content of your emails for advertising purposes. Email content is stored securely and accessed only for:

  • Delivering emails to intended recipients
  • Providing spam and virus filtering
  • Troubleshooting technical issues at your request
  • Complying with legal obligations

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our email hosting and web services
  • Process transactions and send billing notifications
  • Send service announcements and support messages
  • Improve our website and services
  • Prevent fraud and maintain security
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored on servers located in Malaysia. We implement industry-standard security measures including:

  • SSL/TLS encryption for data in transit
  • Encryption at rest for stored data
  • Regular security audits and monitoring
  • Access controls and authentication protocols
  • Daily automated backups

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data with:

  • Service providers: Third parties who help us operate our services (payment processors, server hosting)
  • Legal requirements: When required by law, court order, or government request
  • Business transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights

You have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Export your data in a portable format
  • Opt out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, contact us at me@hoelee.com.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our website (analytics)
  • Improve our services and user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Hoelee Enterprise
Email: me@hoelee.com
WhatsApp: 012-797 2969