Terms of Service

Last updated: August 2026

1. Acceptance of Terms

By accessing or using Hoelee Enterprise's SifuMail services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

2. Service Description

Hoelee Enterprise provides email hosting, web hosting, and website design services ("Services") to businesses and individuals. The specific features and limitations depend on your chosen plan.

3. Account Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

4. Acceptable Use

You agree NOT to use our Services to:

  • Send spam, unsolicited bulk email, or phishing messages
  • Distribute malware, viruses, or harmful software
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Engage in illegal activities or promote illegal acts
  • Attempt to gain unauthorized access to our systems or other accounts

5. Payment and Billing

  • Services are billed on a recurring basis (monthly or annually) based on your chosen plan
  • Payments are due in advance of each billing period
  • We accept payment via credit card, debit card, online bank transfer, or other methods as offered
  • Late payments may result in service suspension after a grace period
  • All prices are in Malaysian Ringgit (RM) unless otherwise stated

6. Service Level and Uptime

We strive to maintain 99.9% uptime for our email hosting services. However:

  • Scheduled maintenance windows will be communicated in advance when possible
  • We are not liable for downtime caused by factors beyond our control (natural disasters, internet outages, etc.)
  • Credits for extended downtime are handled on a case-by-case basis

7. Data and Privacy

  • You retain ownership of all data you store and transmit through our Services
  • We process your data in accordance with our Privacy Policy
  • We perform regular backups but recommend you maintain your own copies of critical data
  • You can export your data at any time in standard formats

8. Cancellation and Refund

  • You may cancel your account at any time through your account settings or by contacting support
  • Cancellation takes effect at the end of your current billing period
  • Refunds for annual plans are prorated based on unused months
  • Monthly plans are non-refundable
  • Upon cancellation, your data is retained for 30 days before permanent deletion

9. Limitation of Liability

To the maximum extent permitted by law:

  • Hoelee Enterprise is not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid us in the 12 months preceding the claim
  • We do not guarantee uninterrupted or error-free service
  • We are not responsible for data loss resulting from your failure to maintain backups

10. Intellectual Property

  • Our website design, logos, and content are owned by Hoelee Enterprise
  • You may not use our branding without written permission
  • Website design deliverables become your property upon full payment

11. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be resolved in Malaysian courts.

12. Contact

For questions about these Terms, contact us at:

Hoelee Enterprise
Email: me@hoelee.com
WhatsApp: 012-797 2969